Building or a Business?

The #1 rule of customer service is the customer is always right. That is unless we’re talking about real estate. For some reason, many business owners (landlords) see their customers (tenants) as a nuisance, even though they are the ones who fund the entire business. Have you ever been to a restaurant where the servers treat you like an inconvenience? How about going to the bank and the teller seeming upset that you actually came inside instead of using the ATM? In this age of social sharing – on Facebook, Twitter, Yelp and more – a business owner cannot afford to earn a reputation for poor customer service. A large part of the problem is many owners don’t treat “buy and hold” investing like